Privacy Policy

1 Introduction

By accessing or using the HexaGears website and services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or submit any personal information to us.

This policy applies to information collected through hexagears.com, our quote forms, email correspondence, WhatsApp communication, and any other interaction you have with us in connection with our manufacturing services.

2 Information We Collect

We collect information that helps us respond to quote requests, process orders, and communicate effectively with you. The types of information we may collect include:

Information You Provide Directly

• Full name, company or brand name, and country of operation
• Email address, phone number, and WhatsApp contact
• Shipping and billing address details for order fulfillment
• Product specifications, design files, logos, tech packs, and reference images you share with us
• Order history, quantities, sizes, and customization preferences
• Payment-related information such as wire transfer confirmations, though we do not store full bank or card numbers on our servers
• Any other information you voluntarily share in messages, emails, or calls

Information Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited on our website, time spent on each page, and referring website
• Approximate geographic location based on IP address
• Cookies and similar tracking technologies (see Section 5)

3 How We Use Information

HexaGears uses the information collected for legitimate business purposes, including:

• Responding to your quote requests and inquiries within our 24-hour service commitment
• Producing samples, processing custom orders, and managing production timelines
• Communicating updates about your order, samples, shipment tracking, and delivery
• Processing payments and issuing invoices for your orders
• Improving our website, product offerings, and customer experience
• Sending occasional updates about new product capabilities, fabric options, or service improvements (only if you have opted in)
• Complying with legal obligations, tax requirements, and resolving disputes
• Protecting our business, clients, and website against fraud or misuse

We do not use your information for purposes unrelated to manufacturing services without your consent.

4 Sharing of Information

HexaGears does not sell, rent, or trade your personal information to third parties. We share data only when necessary to fulfill our services or comply with legal requirements:

• Shipping & logistics partners (such as DHL, FedEx, UPS, TCS) to deliver your orders
• Payment processors and banks for wire transfers, Western Union, MoneyGram, or Xoom transactions
• Production partners such as fabric suppliers and specialized embroiderers, only when essential to complete your specific order
• Legal or regulatory authorities when required by applicable law, court order, or to protect our legal rights
• Service providers who help us operate our website (hosting, analytics, email delivery), all bound by confidentiality obligations

All design files, brand artwork, and proprietary information you share with us are treated as strictly confidential and used solely for your order.

5 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device by your browser.

Types of Cookies We Use

• Essential cookies required for the website to function properly (such as session management and form submissions)
• Analytics cookies that help us understand how visitors interact with our site (such as Google Analytics)
• Functional cookies that remember your preferences and improve usability

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, particularly the quote request form and live chat features.

6 Data Storage & Security

HexaGears takes reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security practices include encrypted HTTPS connections across the entire website, secure email communication, restricted internal access to client data, regular software updates, and secure storage of design files and order records.

However, no method of transmission over the Internet or electronic storage is 100 percent secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal, accounting, and reporting obligations.

Quote requests that do not result in an order are typically retained for up to 24 months for follow-up purposes. Order records, invoices, and shipment data are retained for up to 7 years to comply with tax and business record requirements. Design files and artwork are stored for the duration of our business relationship and may be archived afterward unless you request deletion.

8 Your Rights

Depending on your country of residence, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request that we delete your personal information, subject to our legal obligations
• Withdrawal of consent: Opt out of marketing communications at any time
• Data portability: Request a copy of your data in a portable format
• Objection: Object to certain uses of your information

To exercise any of these rights, email us at info@hexagears.com. We will respond to verified requests within 30 days.

9 Children’s Privacy

HexaGears provides B2B manufacturing services and our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete it.

10 Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment gateways, and shipping carrier tracking pages. We are not responsible for the privacy practices, content, or policies of those external sites. We encourage you to review the privacy policies of any third-party services you visit through our links.

11 International Users & Data Transfers

HexaGears is headquartered in Sialkot, Pakistan, and serves clients across the globe. By using our website or services, you understand that your personal information will be transferred to, stored, and processed in Pakistan and potentially in other countries where our service providers operate.

For clients in the European Union, United Kingdom, or other regions with specific data protection laws (such as GDPR or UK GDPR), we apply appropriate safeguards to ensure your data is handled in accordance with applicable standards.

12 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The “Last updated” date at the top of this page will indicate when the latest revision was made.

For significant changes, we will notify active clients via email or post a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how HexaGears handles your personal information, please reach out to us through any of the following channels: